Luton Parking Deals

• TERMS AND CONDITIONS FOR AIRPORT PARKING LUTON LTD.
  • Please read the terms and conditions carefully. Any complaints or questions should be submitted as detailed in these terms and conditions.
• Definitions
  • The Company shall mean Airport Parking Luton Ltd.
  • `Vehicle` shall mean the Vehicle which is received by Airport Parking Luton Ltd.
  • The Airport Parking Luton  Ltd driver is employed to meet Customers and take their cars to and from the airport and Car Park.
  • We do not store credit card details nor do we share customer details with any 3rd party
• The company`s Liability
  • The Company will accept liability in respect of any loss or theft of or damage to the Customer`s Vehicle, or its contents, that may arise only where the same is proved and to the extent that it is proved to be caused by their negligence and only if the loss, or damage, is reported before the Vehicle is driven away from the airport.
  • We will only be responsible where we are at fault.
  • We can move vehicles to a secured parking site we choose within the areas.
  • The Company cannot accept liability for damage to Vehicles or other property arising from acts of nature at the Car Parks` open-air surface operations. Nor will the Company accept responsibility for damaged windscreens or other glass.
  • The Company does not accept responsibility for any mechanical or electrical failure to Vehicles whilst in its custody. Nor will the Company accept responsibility for damaged or punctured tyres, only where the same is proved to be caused by their negligence.
  • The Company does not accept responsibility for any damage or loss to the Vehicle caused by lack of maintenance, neglect on the owners behalf, or servicing and maintenance not to the manufacturer`s required standards, however caused.
  • If you park longer than the period you have booked for, we will charge you the full daily price that applies at the time. But we will consider your vehicle to have been abandoned if you do not claim it at the end of your booking period. We may then make arrangements for disposal to cover our cost. As a last resort this may mean selling your vehicle.
  • The Company cannot be held responsible if the Customer loses their return instructions or informs a third party of their password, and this is presented to the Company by a third party who uses it to fraudulently take delivery of the Vehicle.
  • The Customer accepts that Vehicles are left with the Company entirely at the owner`s risk whilst stored in the secure parking facility.
• Vehicle Security and contents
  • Remove all your belongings from the vehicle, incase you intend to leave variables in the car inform the driver who will fill a form with you and issue a receipt.
• Time of drop off/ pick up
  • Customers are advised to allow sufficient journey time to arrive at Luton Airport at the meeting time. The Customer must ensure they contact Airport Parking Luton Ltd and advise the Company upon arrival on telephone numbers provided at the time of booking . A minimum of 10 minutes notice is required for your car to be delivered.
  • Airport Parking Luton Ltd cannot be held responsible for any costs or inconvenience incurred when not following the instructions provided by the Company.
  • If for any reason the Customer misses their outbound flight they must contact Airport Parking Luton Ltd immediately. At certain times the Company may not have drivers on shift and so will return the Vehicle as soon as is practically possible.
  • If the Customer`s return flight is delayed, cancelled or altered in any way they must inform us.
  • No responsibility is accepted for costs or inconvenience incurred by the Customer due to returning on any day or time other than that on the booking form. On occasional days (some Bank Holidays etc.) the facilities of Airport Parking Luton Ltd is limited. On these occasions the Company might charge an additional fee for car delivery.
  • Customers must inform Airport Parking Luton  in case the flight is delayed or coming earlier than expected otherwise a penalty of  ?10 will incur.
• Courtesy to company staff
  • Customers must adhere to any instructions given by the Company staff or agents. The Company reserves the right to refuse parking services to any persons who, in their view, are causing, or may cause a risk or subject Company staff to verbal or physical aggression.
• Booking, Confirmations, Amendments, Prices and Cancellations.
  • All online bookings are on a request basis only. The Company reserves the right to accept or reject a booking request within 24 hours.
  • A confirmation of Booking does not entitle the Customer, unless otherwise specified, to priority over other Customers. The Customer`s password must be retained as identification of the right to drive away the Vehicle on return, since in the absence of acceptable identification, the Company reserves the right not to release the Vehicle.
  • Once the Company has accepted the booking request an email confirmation will be sent to the email address provided by the Customer. It is the Customer`s responsibility to ensure the correct E-mail address has been given. It is the Customer`s responsibility to ensure this email is received. Should you fail to receive the said E-Mail you must contact the Company within 24 hours. Credit/debit card transactions will only be processed once the email confirmation has been sent.
  • Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, the Company reserves the right to change prices whether or not it gives notice of its intention to do so.
  • A booking may be cancelled at any time by the customer after confirmation and prior to the date for which the service has been reserved, subject to a sliding scale of cancellation charges that will be applied. If the booking fee was paid by credit card / debit card, the booking fee of  ?2.00 will not be refunded.
  • If a booking was made 6 days prior to departure and then cancelled 5 days prior to departure a charge of 50% of the value of the booking will be lost and retained by the Company. If a booking is cancelled within 24hrs the customer will be refunded in full, however if the booking is cancelled any time after this the ?10 booking and ?2 admin charge shall be applied.
• Complaints Procedure
  • It is the Customer`s responsibility to check the Vehicle for damage upon return. Claims cannot be considered once the Vehicle has been returned to the Customer and the Company's representative has left the return location. Should the Vehicle suffer damage whilst in the care of Airport Parking Luton Ltd, or should any possessions be missing from the Vehicle whilst it is in Airport Parking Luton Ltd care, the representative should be informed immediately of the occurrence. Written notice, via email only, containing full details of the occurrence should be provided to our Customer Service Manager. An investigation into an incident can commence but not be concluded until written notice has been received.
  • No claim for damage or loss will be entered into, whatsoever, if a written complaint is not received within 7 days from the collection of the Vehicle. Before submitting a claim to the Company, Customers are required to check Condition No 2 and to satisfy themselves that the subject matter of their claim falls within the Company`s area of responsibility. Failure to comply with the above procedure may prejudice the Customer's position and it should be noted that our Report Form makes no representations as to the Company`s liability.
• Moving and Relocation of Vehicles
  • The Customer must ensure that, before leaving the Vehicle with the Company that it is in a roadworthy condition, taxed and holds a current MOT certificate valid for the duration of the booking if applicable. The Company reserves the right to move the Vehicle, within or outside the Car Parks, by driving, or otherwise to such extent as the Company may in their discretion think necessary for the efficient arrangement of its parking facilities at the Car Parks, or in emergencies or to avoid accidents or obstructions. Ignition keys and any alarm and immobiliser codes to the Vehicle must therefore be left in the Vehicle at the time of handing it over to Airport Parking Luton Ltd driver. It will be necessary in the exercise of the rights conferred upon the Company under this condition, for the driver to have the right to drive or otherwise take the Vehicle on to the public highway. The Airport Parking Luton  Ltd drivers are fully insured by the Company for this purpose. The Vehicle will be moved to the storage compound as soon as is practicable. The maximum distance travelled is 10 miles. On occasion the Vehicle may be moved to a different compound when operationally necessary.
  • The Vehicle will be checked for damage upon arrival, the Company does not record minor damage i.e. stone chips, scuffs, scratches of less than 6 inches, dents smaller than a 3 inch diameter or interior damage. If the weather conditions, bad light, dirty Vehicle etc. prevent a full body inspection, then Airport Parking Luton Ltd accept no liability for this car. The Customer must notify the Company's driver of any special driving attachments or car features such as disabled driver controls, key codes, immobilisser, special starting instructions etc. as the Company will not accept any liability for damage resulting from driver`s lack of familiarity with them.
• Liens & Agency
  • Every Vehicle in the Car Parks or being serviced by the Company is subject to a lien for all charges due or accruing from the Customer to the Company, and a general lien for all and any monies due from the Customers to the Company such liens to be in existence whenever the Vehicle is in the Car Parks, notwithstanding that it may from time to time have been removed. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the Vehicle in default of payment, the Company may sell the Vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the Customer together with the expenses of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the Vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the Vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his known address, whether or not the same is actually received.
  • Every person who enters into a contract with the Company for the parking of a vehicle in the Car Parks does so on behalf of themselves and all other persons having any proprietary, possessory or other financial or material interest in the vehicle.
• Reimbursement
  • Airport Parking Luton can only reimburse the customers only when a serious breach of service contract has occurred e.g a customer has been waiting for more than 40 minutes after the first contact with the office. In that case the company is happy to refund the full meet and greet charges but not parking fee.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

·  Your statutory rights are not affected

·  Booking through our website, call center or consolidators are considered to be your booking is confirmed and you have agreed to all our terms and conditions once you receive the booking confirmation via e-mail.

·  Please adhere to all the prevention and precautionary methods advised by the health authorities and the government to protect us all from the COVID-19 virus. 

·  If you suspect or carry any symptoms or being close to someone who has the symptoms of COVID-19 virus please inform us over the phone about your situation to prevent our drivers being exposed to the virus.

·  Due to uncertain situation created by the COVID-19 pandemic, in some occassions we might ask you to bring the vehicle to the compound and we will arange a vehicle to drop you in the airport and we might take you from the airport in a seperate vehilce to collect your vehicle from the compound on your return.

·  Please kindly note that Luton 247 Airport Parking is unable to issue any refunds for cancellation of bookings due to destruptive caused to the business by the COVID-19 Coronavirus Pandemic. We will make sure to refund the money for cancellation as soon as everything gets back to normal. This refund issue includes the people who have taken cancellation cover. 

·  A user account will be created automatically on our system by booking through our website or through agents or by using our service. This account will enable you to edit your personal details and vehicle details.

·  We expect that our staffs are treated in a respectable manner and any offences against our staffs will be taken seriously including verbal abuses.

·  We will make every effort to collect and deliver the vehicle at the requested times, And we do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, security alerts, severe weather conditions, etc.

·  Client must ensure to have enough time to drop the vehicle with us. Please leave minimum 3.5 hours from the flight departure time.

·  If you had made the booking within the last 8 hours from your time of travel, then please make sure to give us a call one hour prior to the arrival time. If you do not call one hour prior to the arrival time then there are chances that driver could get delayed to pick your car.

·  The client must ensure that, before handing over the vehicle that it is in a roadworthy condition, holds a current MOT, Road Tax and insured to comply with Road Traffic Act 1988.

·  You will be held responsible for any liabilities or costs that are occurred by your vehicle not complying with the Road Traffic Act.

·  We have the right not to accept any vehicle over 3.5 tonnes, vehicle with trailer and vehicle that are considered to be unfit to drive.
We will charge an additional £10.00 per day for Vans

·  whilst every effort will be made to deliver the vehicle on time, in rare occasions we might take up to 60 mins depending on traffic, weather condition, or because of any unforeseeable problems

·  Due to Luton Airport constructions works we might take more time to reach the Airport because of the road traffic caused by it. It might even take up to 2 hours.

·  We have the right to debit from the clients account for the extra days parked and payment will be collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £10.00

·  A day is counted as a calendar day. The day you drop the vehicle is counted as a day and the day you collect the vehicle is counted as a day. Days are not counted as 24 hours from the day you dropped the vehicle. If you go past to the next day than the day you have booked then you have to pay £10.00 for extra day. Calendar day is counted as midnight to midnight.

·  Full payment must be paid of booked service prior to the commencement of the service. Booking may be cancelled up to 24 hours prior to the date for which the service has been booked, and refund will be given after deducting £10.00 for admin fees.

·  No refunds will be given for any cancellations or none use of our service made within 24 hours of the day of travel. Any customer wishing to reduce the length of stay for a service once that service has been booked will be liable to pay the fee for the whole of the service booked.

·  We should be given minimum of 24 hours of notice if you are returning early than you have originally booked. If we do not receive 24 hours notice then we might not be able to deliver on time.

·  In the even you arrive early without giving us 24 hours of notice please make sure to stay in the terminal building and confirm your arrival and details with the phone operator.

·  All amendments and cancellations must be via e-mail.

·  We will not respond to any claim e mails if it does not fit our claims criteria and policy. Please ensure you read the terms and conditions before sending us a mail about damage claims.

·  We will not respond to a complaint in the event the customer takes the company paper work with him or her by force.

·  Vehicles and contents are left at the Owners risk whilst the vehicle is parked. It is a condition of acceptance that you do not leave any valuables in the vehicle and remove any loose or detachable items which are attached to the vehicle, example bicycles,radio sets, roof racks and boxes etc.

·  We only inspect the vehicle for major damage or dents only. Therefore we will only accept liability for any major damage or dents if it is proved that happened because of the negligence of our driver. We only take note of the damages which are clearly visible and which are at the eye level. We will not be liable for any damage to the vehicle when at the time of the inspection if the weather condition is bad, poor visibility, unclean vehicle, rain and any thing which prevents the damages from being seen.

·  We do not accept any liability over the condition of the interior the vehicle, we do not check or take a note of the condition of the interior.

·  Please remove any electronic items which is attached to the windscreen due to security reason which is including Satellite Navigation and CCTV.

·  Please make sure to remove any electrical items plugged into the electric socket.

·  In the event the customer fails to remove any items on the windscreen and electric socket we will remove them and leave it in the vehicle.

·  It is your responsibility to walk with our driver around the vehicle and it is your responsibility that you show our driver about any dents or scratches.

·  We will not be held responsible for any claims of any nature below £700.00 including dents, bumps, and scratches.

·  We are not responsible for any minor dents, damages, scratches,scuffs,hairline scratches, stone chips, damage on windscreen and any change of colour of your vehicle and damage to alloy wheels(whether marked on the paper work or not) however it is caused.

·  Claims for damage will not be considered unless reported to our staff immediately on the return of the vehicle at the terminal and written complaint must be sent to us by e-mail with attached photographs within 2 days from collection of the vehicle.

·  We accept no liability for mechanical, structural, electrical failure, and damages to windscreen, head lights, bulbs, tyres, rims, alloy wheels and wheels of your vehicle however its caused while in it is in our custody or during the transit.

·  In an event of your vehicle break down you are responsible for arranging the recovery.

·  We might take photographs of your vehicle for company purposes only. We are not obliged to provide you with any photographs unless we decide to do so.

·  We accept no liability for any loss

·  We accept no liability for any faulty keys, alarm fobs,broken keys, house or other keys left on the Key ring. In the event of vehicles not starting you are responsible for your car.

·  Only the Car Key should be given to the driver. And we expect the Customers to have a spare key for their vehicle, which would we require be taken with the customer.

·  In the event that the car acquires any form of puncture, we will help you in every possible way to assist but you are responsible for the costs of changing or replacing or repairing the tyre.

·  If the vehicle does not start due to a flat battery, we will attempt to start it using a boost battery and We will not be held responsible for any consequences that may occur as of us having to jump-start your vehicle.

·  In the event your vehicle breakdown at the Short stay car park, you are responsible for paying the Short stay car park fees as well as any other fees to be paid.

·  We do not accept any responsibility for the condition of the vehicle on return to you. we are not responsible for any dusts or bird droppings.

·  During certain busy periods or lengthy periods of stay, your car may be moved and parked in any one of our other secure compounds. In any events of need to move your vehicle we might drive up to 25 miles in one way.

·  During busy periods we will be hiring sub car parks to to manage the bookings and these car park will not have the same standard as the our main compound. These car parks might not have CCTV and secure fencing. sometimes public carparks will be utilised to manage space.

·  We will start and move your vehicle many times as we need to create space and accommodate vehicles.

·  In the event of a road accident whilst our driver driving your car, our insurance will not pay more than £20000.00 for cost of repair or a replacement.

·  Our insurance is covered only while the vehicle is driven on public road. Any damages we agree to repair must be carried out by us through our authorised garage in Luton.

·  our Insurance or our company will not provide any courtesy car or will not pay for hire charges whilst the vehicle is under repair or waiting for the settlement from the insurer.

·  Only in the event of a road accident we will make arrangement for you get to your destination. This is not applicable for break downs and tyre puncture or any mechanical,technical or any electrical faults ,etc.

·  Any repairs to be carried out to your vehicle must only be carried out by a garage approved by us in Luton. You will be responsible for the delivering and collecting the vehicle. We will not agree for any works to be carried out by dealerships even if the vehicle still under its warranty.

·  We will not provide courtesy car or hire vehicle or any compensation or loss of earning whilst the vehicle being repaired at our authorised garage.

·  In the event we agree to fix the damage and if you do not wish to bring the vehicle to the garage then we will not be held responsible for any issues arising from it.

·  All complaints must be sent via e-mail and claims for any damage, loss of any nature or any complaints will not be considered if a written complaint is not received within 7 days from the collection of vehicle.

·  We advice that the customer to have a record of the mileage and fuel level of the vehicle at the point of handing over the vehicle to our company driver.

·  Please inform the Mileage to our driver upon dropping and collecting of the vehicle.

·  Please take a photograph of the mileage and the fuel level.

·  Once the vehicle is parked in our compound then the responsibility of insurance of the vehicle automatically reverts back to your insurance. Loss or damage covered by your own insurance. No vehicle will be covered for Theft, Fire, Flood or any other act of God or nature whilst the vehicle is in our custody.

·  In the event of vehicle key is lost or stolen we will only replace the key. We will not agree to replace the security system of the vehicle.

·  In the event we agree to provide a courtesy car, courtesy vehicle�s engine capacity will be 1000 cc or less than that.

·  We will not be held responsible for any indirect or direct loss as a result of damage or loss to the vehicle. for example loss of earnings, missed flight, hotel charges, hire charges, taxi charges etc.

·  If you are driving a electric only vehicle please inform the driver when handing over the car.

·  All customers who book through third party websites and booking agents have to pay Airport exit fees. We will not take responsibility or we will not held accountable for any issues arise from the negligence of the booking agents and third party websites, these must be resolved with them.

·  If we have to pay for any loss or damage which are in dispute will not pay more than £100.00 as a good will gesture to settle the issue.

·  We reserve the right to take legal actions and claim compensation against customers who defame the company name on social media, websites and any other media including print media whilst the fault is with the customer.

·  We reserve the right to change or modify these terms and conditions according to the need of the business without prior notice

·  By Using our website you agree to use cookies as per our cookies policy and more information about it is available on our Privacy Policy.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

Your statutory rights are not affected

·  Booking through our website, call center or consolidators are considered to be your booking is confirmed and you have agreed to all our terms and conditions once you receive the booking confirmation via e-mail.

·  Please adhere to all the prevention and precautionary methods advised by the health authorities and the government to protect us all from the COVID-19 virus. 

·  If you suspect or carry any symptoms or being close to someone who has the symptoms of COVID-19 virus please inform us over the phone about your situation to prevent our drivers being exposed to the virus.

·  Due to uncertain situation created by the COVID-19 pandemic, in some occassions we might ask you to bring the vehicle to the compound and we will arange a vehicle to drop you in the airport and we might take you from the airport in a seperate vehilce to collect your vehicle from the compound on your return.

·  Please kindly note that Luton 247 Airport Parking is unable to issue any refunds for cancellation of bookings due to destruptive caused to the business by the COVID-19 Coronavirus Pandemic. We will make sure to refund the money for cancellation as soon as everything gets back to normal. This refund issue includes the people who have taken cancellation cover. 

·  A user account will be created automatically on our system by booking through our website or through agents or by using our service. This account will enable you to edit your personal details and vehicle details.

·  We expect that our staffs are treated in a respectable manner and any offences against our staffs will be taken seriously including verbal abuses.

·  We will make every effort to collect and deliver the vehicle at the requested times, And we do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, security alerts, severe weather conditions, etc.

·  Client must ensure to have enough time to drop the vehicle with us. Please leave minimum 3.5 hours from the flight departure time.

·  If you had made the booking within the last 8 hours from your time of travel, then please make sure to give us a call one hour prior to the arrival time. If you do not call one hour prior to the arrival time then there are chances that driver could get delayed to pick your car.

·  The client must ensure that, before handing over the vehicle that it is in a roadworthy condition, holds a current MOT, Road Tax and insured to comply with Road Traffic Act 1988.

·  You will be held responsible for any liabilities or costs that are occurred by your vehicle not complying with the Road Traffic Act.

·  We have the right not to accept any vehicle over 3.5 tonnes, vehicle with trailer and vehicle that are considered to be unfit to drive.
We will charge an additional £10.00 per day for Vans

·  whilst every effort will be made to deliver the vehicle on time, in rare occasions we might take up to 60 mins depending on traffic, weather condition, or because of any unforeseeable problems

·  Due to Luton Airport constructions works we might take more time to reach the Airport because of the road traffic caused by it. It might even take up to 2 hours.

·  We have the right to debit from the clients account for the extra days parked and payment will be collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £10.00

·  A day is counted as a calendar day. The day you drop the vehicle is counted as a day and the day you collect the vehicle is counted as a day. Days are not counted as 24 hours from the day you dropped the vehicle. If you go past to the next day than the day you have booked then you have to pay £10.00 for extra day. Calendar day is counted as midnight to midnight.

·  Full payment must be paid of booked service prior to the commencement of the service. Booking may be cancelled up to 24 hours prior to the date for which the service has been booked, and refund will be given after deducting £10.00 for admin fees.

·  No refunds will be given for any cancellations or none use of our service made within 24 hours of the day of travel. Any customer wishing to reduce the length of stay for a service once that service has been booked will be liable to pay the fee for the whole of the service booked.

·  We should be given minimum of 24 hours of notice if you are returning early than you have originally booked. If we do not receive 24 hours notice then we might not be able to deliver on time.

·  In the even you arrive early without giving us 24 hours of notice please make sure to stay in the terminal building and confirm your arrival and details with the phone operator.

·  All amendments and cancellations must be via e-mail.

·  We will not respond to any claim e mails if it does not fit our claims criteria and policy. Please ensure you read the terms and conditions before sending us a mail about damage claims.

·  We will not respond to a complaint in the event the customer takes the company paper work with him or her by force.

·  Vehicles and contents are left at the Owners risk whilst the vehicle is parked. It is a condition of acceptance that you do not leave any valuables in the vehicle and remove any loose or detachable items which are attached to the vehicle, example bicycles,radio sets, roof racks and boxes etc.

·  We only inspect the vehicle for major damage or dents only. Therefore we will only accept liability for any major damage or dents if it is proved that happened because of the negligence of our driver. We only take note of the damages which are clearly visible and which are at the eye level. We will not be liable for any damage to the vehicle when at the time of the inspection if the weather condition is bad, poor visibility, unclean vehicle, rain and any thing which prevents the damages from being seen.

·  We do not accept any liability over the condition of the interior the vehicle, we do not check or take a note of the condition of the interior.

·  Please remove any electronic items which is attached to the windscreen due to security reason which is including Satellite Navigation and CCTV.

·  Please make sure to remove any electrical items plugged into the electric socket.

·  In the event the customer fails to remove any items on the windscreen and electric socket we will remove them and leave it in the vehicle.

·  It is your responsibility to walk with our driver around the vehicle and it is your responsibility that you show our driver about any dents or scratches.

·  We will not be held responsible for any claims of any nature below £700.00 including dents, bumps, and scratches.

·  We are not responsible for any minor dents, damages, scratches,scuffs,hairline scratches, stone chips, damage on windscreen and any change of colour of your vehicle and damage to alloy wheels(whether marked on the paper work or not) however it is caused.

·  Claims for damage will not be considered unless reported to our staff immediately on the return of the vehicle at the terminal and written complaint must be sent to us by e-mail with attached photographs within 2 days from collection of the vehicle.

·  We accept no liability for mechanical, structural, electrical failure, and damages to windscreen, head lights, bulbs, tyres, rims, alloy wheels and wheels of your vehicle however its caused while in it is in our custody or during the transit.

·  In an event of your vehicle break down you are responsible for arranging the recovery.

·  We might take photographs of your vehicle for company purposes only. We are not obliged to provide you with any photographs unless we decide to do so.

·  We accept no liability for any loss

·  We accept no liability for any faulty keys, alarm fobs,broken keys, house or other keys left on the Key ring. In the event of vehicles not starting you are responsible for your car.

·  Only the Car Key should be given to the driver. And we expect the Customers to have a spare key for their vehicle, which would we require be taken with the customer.

·  In the event that the car acquires any form of puncture, we will help you in every possible way to assist but you are responsible for the costs of changing or replacing or repairing the tyre.

·  If the vehicle does not start due to a flat battery, we will attempt to start it using a boost battery and We will not be held responsible for any consequences that may occur as of us having to jump-start your vehicle.

·  In the event your vehicle breakdown at the Short stay car park, you are responsible for paying the Short stay car park fees as well as any other fees to be paid.

·  We do not accept any responsibility for the condition of the vehicle on return to you. we are not responsible for any dusts or bird droppings.

·  During certain busy periods or lengthy periods of stay, your car may be moved and parked in any one of our other secure compounds. In any events of need to move your vehicle we might drive up to 25 miles in one way.

·  During busy periods we will be hiring sub car parks to to manage the bookings and these car park will not have the same standard as the our main compound. These car parks might not have CCTV and secure fencing. sometimes public carparks will be utilised to manage space.

·  We will start and move your vehicle many times as we need to create space and accommodate vehicles.

·  In the event of a road accident whilst our driver driving your car, our insurance will not pay more than £20000.00 for cost of repair or a replacement.

·  Our insurance is covered only while the vehicle is driven on public road. Any damages we agree to repair must be carried out by us through our authorised garage in Luton.

·  our Insurance or our company will not provide any courtesy car or will not pay for hire charges whilst the vehicle is under repair or waiting for the settlement from the insurer.

·  Only in the event of a road accident we will make arrangement for you get to your destination. This is not applicable for break downs and tyre puncture or any mechanical,technical or any electrical faults ,etc.

·  Any repairs to be carried out to your vehicle must only be carried out by a garage approved by us in Luton. You will be responsible for the delivering and collecting the vehicle. We will not agree for any works to be carried out by dealerships even if the vehicle still under its warranty.

·  We will not provide courtesy car or hire vehicle or any compensation or loss of earning whilst the vehicle being repaired at our authorised garage.

·  In the event we agree to fix the damage and if you do not wish to bring the vehicle to the garage then we will not be held responsible for any issues arising from it.

·  All complaints must be sent via e-mail and claims for any damage, loss of any nature or any complaints will not be considered if a written complaint is not received within 7 days from the collection of vehicle.

·  We advice that the customer to have a record of the mileage and fuel level of the vehicle at the point of handing over the vehicle to our company driver.

·  Please inform the Mileage to our driver upon dropping and collecting of the vehicle.

·  Please take a photograph of the mileage and the fuel level.

·  Once the vehicle is parked in our compound then the responsibility of insurance of the vehicle automatically reverts back to your insurance. Loss or damage covered by your own insurance. No vehicle will be covered for Theft, Fire, Flood or any other act of God or nature whilst the vehicle is in our custody.

·  In the event of vehicle key is lost or stolen we will only replace the key. We will not agree to replace the security system of the vehicle.

·  In the event we agree to provide a courtesy car, courtesy vehicle�s engine capacity will be 1000 cc or less than that.

·  We will not be held responsible for any indirect or direct loss as a result of damage or loss to the vehicle. for example loss of earnings, missed flight, hotel charges, hire charges, taxi charges etc.

·  If you are driving a electric only vehicle please inform the driver when handing over the car.

·  All customers who book through third party websites and booking agents have to pay Airport exit fees. We will not take responsibility or we will not held accountable for any issues arise from the negligence of the booking agents and third party websites, these must be resolved with them.

·  If we have to pay for any loss or damage which are in dispute will not pay more than £100.00 as a good will gesture to settle the issue.

·  We reserve the right to take legal actions and claim compensation against customers who defame the company name on social media, websites and any other media including print media whilst the fault is with the customer.

·  We reserve the right to change or modify these terms and conditions according to the need of the business without prior notice

·  By Using our website you agree to use cookies as per our cookies policy and more information about it is available on our Privacy Policy.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

• TERMS AND CONDITIONS FOR Easy Parking Luton.
  • Please read the terms and conditions carefully. Any complaints or questions should be submitted as detailed in these terms and conditions.
• Definitions
  • The Company shall mean Easy Parking Luton.
  • `Vehicle` shall mean the Vehicle which is received by Easy Parking Luton.
  • The Easy Parking Luton driver is employed to meet Customers and take their cars to and from the airport and Car Park.
  • We do not store credit card details nor do we share customer details with any 3rd party
• The company`s Liability
  • The Company will accept liability in respect of any loss or theft of or damage to the Customer`s Vehicle, or its contents, that may arise only where the same is proved and to the extent that it is proved to be caused by their negligence and only if the loss, or damage, is reported before the Vehicle is driven away from the airport.
  • We will only be responsible where we are at fault.
  • We can move vehicles to a secured parking site we choose within the areas.
  • The Company cannot accept liability for damage to Vehicles or other property arising from acts of nature at the Car Parks` open-air surface operations. Nor will the Company accept responsibility for damaged windscreens or other glass.
  • The Company does not accept responsibility for any mechanical or electrical failure to Vehicles whilst in its custody. Nor will the Company accept responsibility for damaged or punctured tyres, only where the same is proved to be caused by their negligence.
  • The Company does not accept responsibility for any damage or loss to the Vehicle caused by lack of maintenance, neglect on the owners behalf, or servicing and maintenance not to the manufacturer`s required standards, however caused.
  • If you park longer than the period you have booked for, we will charge you the full daily price that applies at the time. But we will consider your vehicle to have been abandoned if you do not claim it at the end of your booking period. We may then make arrangements for disposal to cover our cost. As a last resort this may mean selling your vehicle.
  • The Company cannot be held responsible if the Customer loses their return instructions or informs a third party of their password, and this is presented to the Company by a third party who uses it to fraudulently take delivery of the Vehicle.
  • The Customer accepts that Vehicles are left with the Company entirely at the owner`s risk whilst stored in the secure parking facility.
• Vehicle Security and contents
  • Remove all your belongings from the vehicle, incase you intend to leave variables in the car inform the driver who will fill a form with you and issue a receipt.
• Time of drop off/ pick up
  • Customers are advised to allow sufficient journey time to arrive at Luton Airport at the meeting time. The Customer must ensure they contact Easy Parking Luton and advise the Company upon arrival on telephone numbers provided at the time of booking . A minimum of 10 minutes notice is required for your car to be delivered.
  • Easy Parking Luton cannot be held responsible for any costs or inconvenience incurred when not following the instructions provided by the Company.
  • If for any reason the Customer misses their outbound flight they must contact Easy Parking Luton immediately. At certain times the Company may not have drivers on shift and so will return the Vehicle as soon as is practically possible.
  • If the Customer`s return flight is delayed, cancelled or altered in any way they must inform us.
  • No responsibility is accepted for costs or inconvenience incurred by the Customer due to returning on any day or time other than that on the booking form. On occasional days (some Bank Holidays etc.) the facilities of Easy Parking Luton is limited. On these occasions the Company might charge an additional fee for car delivery.
  • Customers must inform Easy Parking in case the flight is delayed or coming earlier than expected otherwise a penalty of  £10 will incur.
• Courtesy to company staff
  • Customers must adhere to any instructions given by the Company staff or agents. The Company reserves the right to refuse parking services to any persons who, in their view, are causing, or may cause a risk or subject Company staff to verbal or physical aggression.
• Booking, Confirmations, Amendments, Prices and Cancellations.
  • All online bookings are on a request basis only. The Company reserves the right to accept or reject a booking request within 24 hours.
  • A confirmation of Booking does not entitle the Customer, unless otherwise specified, to priority over other Customers. The Customer`s password must be retained as identification of the right to drive away the Vehicle on return, since in the absence of acceptable identification, the Company reserves the right not to release the Vehicle.
  • Once the Company has accepted the booking request an email confirmation will be sent to the email address provided by the Customer. It is the Customer`s responsibility to ensure the correct E-mail address has been given. It is the Customer`s responsibility to ensure this email is received. Should you fail to receive the said E-Mail you must contact the Company within 24 hours. Credit/debit card transactions will only be processed once the email confirmation has been sent.
  • Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, the Company reserves the right to change prices whether or not it gives notice of its intention to do so.
  • A booking may be cancelled at any time by the customer after confirmation and prior to the date for which the service has been reserved, subject to a sliding scale of cancellation charges that will be applied. If the booking fee was paid by credit card / debit card, the booking fee of  £2.00 will not be refunded.
  • If a booking was made 6 days prior to departure and then cancelled 5 days prior to departure a charge of 50% of the value of the booking will be lost and retained by the Company. If a booking is cancelled within 24hrs the customer will be refunded in full, however if the booking is cancelled any time after this the £10 booking and £2 admin charge shall be applied.
• Complaints Procedure
  • It is the Customer`s responsibility to check the Vehicle for damage upon return. Claims cannot be considered once the Vehicle has been returned to the Customer and the Company's representative has left the return location. Should the Vehicle suffer damage whilst in the care of Easy Parking Luton, or should any possessions be missing from the Vehicle whilst it is in Easy Parking Luton care, the representative should be informed immediately of the occurrence. Written notice, via email only, containing full details of the occurrence should be provided to our Customer Service Manager. An investigation into an incident can commence but not be concluded until written notice has been received.
  • No claim for damage or loss will be entered into, whatsoever, if a written complaint is not received within 7 days from the collection of the Vehicle. Before submitting a claim to the Company, Customers are required to check Condition No 2 and to satisfy themselves that the subject matter of their claim falls within the Company`s area of responsibility. Failure to comply with the above procedure may prejudice the Customer's position and it should be noted that our Report Form makes no representations as to the Company`s liability.
• Moving and Relocation of Vehicles
  • The Customer must ensure that, before leaving the Vehicle with the Company that it is in a roadworthy condition, taxed and holds a current MOT certificate valid for the duration of the booking if applicable. The Company reserves the right to move the Vehicle, within or outside the Car Parks, by driving, or otherwise to such extent as the Company may in their discretion think necessary for the efficient arrangement of its parking facilities at the Car Parks, or in emergencies or to avoid accidents or obstructions. Ignition keys and any alarm and immobiliser codes to the Vehicle must therefore be left in the Vehicle at the time of handing it over to Easy Parking Luton driver. It will be necessary in the exercise of the rights conferred upon the Company under this condition, for the driver to have the right to drive or otherwise take the Vehicle on to the public highway. The Easy Parking Luton drivers are fully insured by the Company for this purpose. The Vehicle will be moved to the storage compound as soon as is practicable. The maximum distance travelled is 10 miles. On occasion the Vehicle may be moved to a different compound when operationally necessary.
  • The Vehicle will be checked for damage upon arrival, the Company does not record minor damage i.e. stone chips, scuffs, scratches of less than 6 inches, dents smaller than a 3 inch diameter or interior damage. If the weather conditions, bad light, dirty Vehicle etc. prevent a full body inspection, then Easy Parking Luton accept no liability for this car. The Customer must notify the Company's driver of any special driving attachments or car features such as disabled driver controls, key codes, immobilisser, special starting instructions etc. as the Company will not accept any liability for damage resulting from driver`s lack of familiarity with them.
• Liens & Agency
  • Every Vehicle in the Car Parks or being serviced by the Company is subject to a lien for all charges due or accruing from the Customer to the Company, and a general lien for all and any monies due from the Customers to the Company such liens to be in existence whenever the Vehicle is in the Car Parks, notwithstanding that it may from time to time have been removed. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the Vehicle in default of payment, the Company may sell the Vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the Customer together with the expenses of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the Vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the Vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his known address, whether or not the same is actually received.
  • Every person who enters into a contract with the Company for the parking of a vehicle in the Car Parks does so on behalf of themselves and all other persons having any proprietary, possessory or other financial or material interest in the vehicle.
• Reimbursement
  • Easy Parking can only reimburse the customers only when a serious breach of service contract has occurred e.g a customer has been waiting for more than 40 minutes after the first contact with the office. In that case the company is happy to refund the full meet and greet charges but not parking fee.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

Your statutory rights are not affected

·  Booking through our website, call center or consolidators are considered to be your booking is confirmed and you have agreed to all our terms and conditions once you receive the booking confirmation via e-mail.

·  Please adhere to all the prevention and precautionary methods advised by the health authorities and the government to protect us all from the COVID-19 virus. 

·  If you suspect or carry any symptoms or being close to someone who has the symptoms of COVID-19 virus please inform us over the phone about your situation to prevent our drivers being exposed to the virus.

·  Due to uncertain situation created by the COVID-19 pandemic, in some occassions we might ask you to bring the vehicle to the compound and we will arange a vehicle to drop you in the airport and we might take you from the airport in a seperate vehilce to collect your vehicle from the compound on your return.

·  Please kindly note that Luton 247 Airport Parking is unable to issue any refunds for cancellation of bookings due to destruptive caused to the business by the COVID-19 Coronavirus Pandemic. We will make sure to refund the money for cancellation as soon as everything gets back to normal. This refund issue includes the people who have taken cancellation cover. 
 

·  A user account will be created automatically on our system by booking through our website or through agents or by using our service. This account will enable you to edit your personal details and vehicle details.

·  We expect that our staffs are treated in a respectable manner and any offences against our staffs will be taken seriously including verbal abuses.

·  We will make every effort to collect and deliver the vehicle at the requested times, And we do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, security alerts, severe weather conditions, etc.

·  Client must ensure to have enough time to drop the vehicle with us. Please leave minimum 3.5 hours from the flight departure time.

·  If you had made the booking within the last 8 hours from your time of travel, then please make sure to give us a call one hour prior to the arrival time. If you do not call one hour prior to the arrival time then there are chances that driver could get delayed to pick your car.

·  The client must ensure that, before handing over the vehicle that it is in a roadworthy condition, holds a current MOT, Road Tax and insured to comply with Road Traffic Act 1988.

·  You will be held responsible for any liabilities or costs that are occurred by your vehicle not complying with the Road Traffic Act.

·  We have the right not to accept any vehicle over 3.5 tonnes, vehicle with trailer and vehicle that are considered to be unfit to drive.
We will charge an additional £10.00 per day for Vans

·  whilst every effort will be made to deliver the vehicle on time, in rare occasions we might take up to 60 mins depending on traffic, weather condition, or because of any unforeseeable problems

·  Due to Luton Airport constructions works we might take more time to reach the Airport because of the road traffic caused by it. It might even take up to 2 hours.

·  We have the right to debit from the clients account for the extra days parked and payment will be collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £10.00

·  A day is counted as a calendar day. The day you drop the vehicle is counted as a day and the day you collect the vehicle is counted as a day. Days are not counted as 24 hours from the day you dropped the vehicle. If you go past to the next day than the day you have booked then you have to pay £10.00 for extra day. Calendar day is counted as midnight to midnight.

·  Full payment must be paid of booked service prior to the commencement of the service. Booking may be cancelled up to 24 hours prior to the date for which the service has been booked, and refund will be given after deducting £10.00 for admin fees.

·  No refunds will be given for any cancellations or none use of our service made within 24 hours of the day of travel. Any customer wishing to reduce the length of stay for a service once that service has been booked will be liable to pay the fee for the whole of the service booked.

·  We should be given minimum of 24 hours of notice if you are returning early than you have originally booked. If we do not receive 24 hours notice then we might not be able to deliver on time.

·  In the even you arrive early without giving us 24 hours of notice please make sure to stay in the terminal building and confirm your arrival and details with the phone operator.

·  All amendments and cancellations must be via e-mail.

·  We will not respond to any claim e mails if it does not fit our claims criteria and policy. Please ensure you read the terms and conditions before sending us a mail about damage claims.

·  We will not respond to a complaint in the event the customer takes the company paper work with him or her by force.

·  Vehicles and contents are left at the Owners risk whilst the vehicle is parked. It is a condition of acceptance that you do not leave any valuables in the vehicle and remove any loose or detachable items which are attached to the vehicle, example bicycles,radio sets, roof racks and boxes etc.

·  We only inspect the vehicle for major damage or dents only. Therefore we will only accept liability for any major damage or dents if it is proved that happened because of the negligence of our driver. We only take note of the damages which are clearly visible and which are at the eye level. We will not be liable for any damage to the vehicle when at the time of the inspection if the weather condition is bad, poor visibility, unclean vehicle, rain and any thing which prevents the damages from being seen.

·  We do not accept any liability over the condition of the interior the vehicle, we do not check or take a note of the condition of the interior.

·  Please remove any electronic items which is attached to the windscreen due to security reason which is including Satellite Navigation and CCTV.

·  Please make sure to remove any electrical items plugged into the electric socket.

·  In the event the customer fails to remove any items on the windscreen and electric socket we will remove them and leave it in the vehicle.

·  It is your responsibility to walk with our driver around the vehicle and it is your responsibility that you show our driver about any dents or scratches.

·  We will not be held responsible for any claims of any nature below £700.00 including dents, bumps, and scratches.

·  We are not responsible for any minor dents, damages, scratches,scuffs,hairline scratches, stone chips, damage on windscreen and any change of colour of your vehicle and damage to alloy wheels(whether marked on the paper work or not) however it is caused.

·  Claims for damage will not be considered unless reported to our staff immediately on the return of the vehicle at the terminal and written complaint must be sent to us by e-mail with attached photographs within 2 days from collection of the vehicle.

·  We accept no liability for mechanical, structural, electrical failure, and damages to windscreen, head lights, bulbs, tyres, rims, alloy wheels and wheels of your vehicle however its caused while in it is in our custody or during the transit.

·  In an event of your vehicle break down you are responsible for arranging the recovery.

·  We might take photographs of your vehicle for company purposes only. We are not obliged to provide you with any photographs unless we decide to do so.

·  We accept no liability for any loss

·  We accept no liability for any faulty keys, alarm fobs,broken keys, house or other keys left on the Key ring. In the event of vehicles not starting you are responsible for your car.

·  Only the Car Key should be given to the driver. And we expect the Customers to have a spare key for their vehicle, which would we require be taken with the customer.

·  In the event that the car acquires any form of puncture, we will help you in every possible way to assist but you are responsible for the costs of changing or replacing or repairing the tyre.

·  If the vehicle does not start due to a flat battery, we will attempt to start it using a boost battery and We will not be held responsible for any consequences that may occur as of us having to jump-start your vehicle.

·  In the event your vehicle breakdown at the Short stay car park, you are responsible for paying the Short stay car park fees as well as any other fees to be paid.

·  We do not accept any responsibility for the condition of the vehicle on return to you. we are not responsible for any dusts or bird droppings.

·  During certain busy periods or lengthy periods of stay, your car may be moved and parked in any one of our other secure compounds. In any events of need to move your vehicle we might drive up to 25 miles in one way.

·  During busy periods we will be hiring sub car parks to to manage the bookings and these car park will not have the same standard as the our main compound. These car parks might not have CCTV and secure fencing. sometimes public carparks will be utilised to manage space.

·  We will start and move your vehicle many times as we need to create space and accommodate vehicles.

·  In the event of a road accident whilst our driver driving your car, our insurance will not pay more than £20000.00 for cost of repair or a replacement.

·  Our insurance is covered only while the vehicle is driven on public road. Any damages we agree to repair must be carried out by us through our authorised garage in Luton.

·  our Insurance or our company will not provide any courtesy car or will not pay for hire charges whilst the vehicle is under repair or waiting for the settlement from the insurer.

·  Only in the event of a road accident we will make arrangement for you get to your destination. This is not applicable for break downs and tyre puncture or any mechanical,technical or any electrical faults ,etc.

·  Any repairs to be carried out to your vehicle must only be carried out by a garage approved by us in Luton. You will be responsible for the delivering and collecting the vehicle. We will not agree for any works to be carried out by dealerships even if the vehicle still under its warranty.

·  We will not provide courtesy car or hire vehicle or any compensation or loss of earning whilst the vehicle being repaired at our authorised garage.

·  In the event we agree to fix the damage and if you do not wish to bring the vehicle to the garage then we will not be held responsible for any issues arising from it.

·  All complaints must be sent via e-mail and claims for any damage, loss of any nature or any complaints will not be considered if a written complaint is not received within 7 days from the collection of vehicle.

·  We advice that the customer to have a record of the mileage and fuel level of the vehicle at the point of handing over the vehicle to our company driver.

·  Please inform the Mileage to our driver upon dropping and collecting of the vehicle.

·  Please take a photograph of the mileage and the fuel level.

·  Once the vehicle is parked in our compound then the responsibility of insurance of the vehicle automatically reverts back to your insurance. Loss or damage covered by your own insurance. No vehicle will be covered for Theft, Fire, Flood or any other act of God or nature whilst the vehicle is in our custody.

·  In the event of vehicle key is lost or stolen we will only replace the key. We will not agree to replace the security system of the vehicle.

·  In the event we agree to provide a courtesy car, courtesy vehicle�s engine capacity will be 1000 cc or less than that.

·  We will not be held responsible for any indirect or direct loss as a result of damage or loss to the vehicle. for example loss of earnings, missed flight, hotel charges, hire charges, taxi charges etc.

·  If you are driving a electric only vehicle please inform the driver when handing over the car.

·  All customers who book through third party websites and booking agents have to pay Airport exit fees. We will not take responsibility or we will not held accountable for any issues arise from the negligence of the booking agents and third party websites, these must be resolved with them.

·  If we have to pay for any loss or damage which are in dispute will not pay more than £100.00 as a good will gesture to settle the issue.

·  We reserve the right to take legal actions and claim compensation against customers who defame the company name on social media, websites and any other media including print media whilst the fault is with the customer.

·  We reserve the right to change or modify these terms and conditions according to the need of the business without prior notice

·  By Using our website you agree to use cookies as per our cookies policy and more information about it is available on our Privacy Policy.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

• TERMS AND CONDITIONS FOR AIRPORT PARKING LUTON LTD.
  • Please read the terms and conditions carefully. Any complaints or questions should be submitted as detailed in these terms and conditions.
• Definitions
  • The Company shall mean Airport Parking Luton Ltd.
  • `Vehicle` shall mean the Vehicle which is received by Airport Parking Luton Ltd.
  • The Airport Parking Luton Ltd driver is employed to meet Customers and take their cars to and from the airport and Car Park.
  • We do not store credit card details nor do we share customer details with any 3rd party
• The company`s Liability
  • The Company will accept liability in respect of any loss or theft of or damage to the Customer`s Vehicle, or its contents, that may arise only where the same is proved and to the extent that it is proved to be caused by their negligence and only if the loss, or damage, is reported before the Vehicle is driven away from the airport.
  • We will only be responsible where we are at fault.
  • We can move vehicles to a secured parking site we choose within the areas.
  • The Company cannot accept liability for damage to Vehicles or other property arising from acts of nature at the Car Parks` open-air surface operations. Nor will the Company accept responsibility for damaged windscreens or other glass.
  • The Company does not accept responsibility for any mechanical or electrical failure to Vehicles whilst in its custody. Nor will the Company accept responsibility for damaged or punctured tyres, only where the same is proved to be caused by their negligence.
  • The Company does not accept responsibility for any damage or loss to the Vehicle caused by lack of maintenance, neglect on the owners behalf, or servicing and maintenance not to the manufacturer`s required standards, however caused.
  • If you park longer than the period you have booked for, we will charge you the full daily price that applies at the time. But we will consider your vehicle to have been abandoned if you do not claim it at the end of your booking period. We may then make arrangements for disposal to cover our cost. As a last resort this may mean selling your vehicle.
  • The Company cannot be held responsible if the Customer loses their return instructions or informs a third party of their password, and this is presented to the Company by a third party who uses it to fraudulently take delivery of the Vehicle.
  • The Customer accepts that Vehicles are left with the Company entirely at the owner`s risk whilst stored in the secure parking facility.
• Vehicle Security and contents
  • Remove all your belongings from the vehicle, incase you intend to leave variables in the car inform the driver who will fill a form with you and issue a receipt.
• Time of drop off/ pick up
  • Customers are advised to allow sufficient journey time to arrive at Luton Airport at the meeting time. The Customer must ensure they contact Airport Parking Luton Ltd and advise the Company upon arrival on telephone numbers provided at the time of booking . A minimum of 10 minutes notice is required for your car to be delivered.
  • Airport Parking Luton Ltd cannot be held responsible for any costs or inconvenience incurred when not following the instructions provided by the Company.
  • If for any reason the Customer misses their outbound flight they must contact Airport Parking Luton Ltd immediately. At certain times the Company may not have drivers on shift and so will return the Vehicle as soon as is practically possible.
  • If the Customer`s return flight is delayed, cancelled or altered in any way they must inform us.
  • No responsibility is accepted for costs or inconvenience incurred by the Customer due to returning on any day or time other than that on the booking form. On occasional days (some Bank Holidays etc.) the facilities of Airport Parking Luton Ltd is limited. On these occasions the Company might charge an additional fee for car delivery.
  • Customers must inform Airport Parking Luton incase the flight is delayed or coming earlier than expected otherwise a penalty of  £10 will incur.
• Courtesy to company staff
  • Customers must adhere to any instructions given by the Company staff or agents. The Company reserves the right to refuse parking services to any persons who, in their view, are causing, or may cause a risk or subject Company staff to verbal or physical aggression.
• Booking, Confirmations, Amendments, Prices and Cancellations.
  • All online bookings are on a request basis only. The Company reserves the right to accept or reject a booking request within 24 hours.
  • A confirmation of Booking does not entitle the Customer, unless otherwise specified, to priority over other Customers. The Customer`s password must be retained as identification of the right to drive away the Vehicle on return, since in the absence of acceptable identification, the Company reserves the right not to release the Vehicle.
  • Once the Company has accepted the booking request an email confirmation will be sent to the email address provided by the Customer. It is the Customer`s responsibility to ensure the correct E-mail address has been given. It is the Customer`s responsibility to ensure this email is received. Should you fail to receive the said E-Mail you must contact the Company within 24 hours. Credit/debit card transactions will only be processed once the email confirmation has been sent.
  • Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, the Company reserves the right to change prices whether or not it gives notice of its intention to do so.
  • A booking may be cancelled at any time by the customer after confirmation and prior to the date for which the service has been reserved, subject to a sliding scale of cancellation charges that will be applied. If the booking fee was paid by credit card / debit card, the booking fee of  £2.00 will not be refunded.
  • If a booking was made 6 days prior to departure and then cancelled 5 days prior to departure a charge of 50% of the value of the booking will be lost and retained by the Company. If a booking is cancelled within 24hrs the customer will be refunded in full, however if the booking is cancelled any time after this the £10 booking and £2 admin charge shall be applied.
• Complaints Procedure
  • It is the Customer`s responsibility to check the Vehicle for damage upon return. Claims cannot be considered once the Vehicle has been returned to the Customer and the Company's representative has left the return location. Should the Vehicle suffer damage whilst in the care of Airport Parking Luton Ltd, or should any possessions be missing from the Vehicle whilst it is in Airport Parking Luton Ltd care, the representative should be informed immediately of the occurrence. Written notice, via email only, containing full details of the occurrence should be provided to our Customer Service Manager. An investigation into an incident can commence but not be concluded until written notice has been received.
  • No claim for damage or loss will be entered into, whatsoever, if a written complaint is not received within 7 days from the collection of the Vehicle. Before submitting a claim to the Company, Customers are required to check Condition No 2 and to satisfy themselves that the subject matter of their claim falls within the Company`s area of responsibility. Failure to comply with the above procedure may prejudice the Customer's position and it should be noted that our Report Form makes no representations as to the Company`s liability.
• Moving and Relocation of Vehicles
  • The Customer must ensure that, before leaving the Vehicle with the Company that it is in a roadworthy condition, taxed and holds a current MOT certificate valid for the duration of the booking if applicable. The Company reserves the right to move the Vehicle, within or outside the Car Parks, by driving, or otherwise to such extent as the Company may in their discretion think necessary for the efficient arrangement of its parking facilities at the Car Parks, or in emergencies or to avoid accidents or obstructions. Ignition keys and any alarm and immobiliser codes to the Vehicle must therefore be left in the Vehicle at the time of handing it over to Airport Parking Luton Ltd driver. It will be necessary in the exercise of the rights conferred upon the Company under this condition, for the driver to have the right to drive or otherwise take the Vehicle on to the public highway. The Airport Parking Luton Ltd drivers are fully insured by the Company for this purpose. The Vehicle will be moved to the storage compound as soon as is practicable. The maximum distance travelled is 10 miles. On occasion the Vehicle may be moved to a different compound when operationally necessary.
  • The Vehicle will be checked for damage upon arrival, the Company does not record minor damage i.e. stone chips, scuffs, scratches of less than 6 inches, dents smaller than a 3 inch diameter or interior damage. If the weather conditions, bad light, dirty Vehicle etc. prevent a full body inspection, then Airport Parking Luton Ltd accept no liability for this car. The Customer must notify the Company's driver of any special driving attachments or car features such as disabled driver controls, key codes, immobilisser, special starting instructions etc. as the Company will not accept any liability for damage resulting from driver`s lack of familiarity with them.
• Liens & Agency
  • Every Vehicle in the Car Parks or being serviced by the Company is subject to a lien for all charges due or accruing from the Customer to the Company, and a general lien for all and any monies due from the Customers to the Company such liens to be in existence whenever the Vehicle is in the Car Parks, notwithstanding that it may from time to time have been removed. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the Vehicle in default of payment, the Company may sell the Vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the Customer together with the expenses of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the Vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the Vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his known address, whether or not the same is actually received.
  • Every person who enters into a contract with the Company for the parking of a vehicle in the Car Parks does so on behalf of themselves and all other persons having any proprietary, possessory or other financial or material interest in the vehicle.
• Reimbursement
  • Airport Parking Luton can only reimburse the customers only when a serious breach of service contract has occurred e.g a customer has been waiting for more than 40 minutes after the first contact with the office. In that case the company is happy to refund the full meet and greet charges but not parking fee.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.

• TERMS AND CONDITIONS FOR AIRPORT PARKING LUTON LTD.
  • Please read the terms and conditions carefully. Any complaints or questions should be submitted as detailed in these terms and conditions.
• Definitions
  • The Company shall mean Airport Parking Luton Ltd.
  • `Vehicle` shall mean the Vehicle which is received by Airport Parking Luton Ltd.
  • The Airport Parking Luton  Ltd driver is employed to meet Customers and take their cars to and from the airport and Car Park.
  • We do not store credit card details nor do we share customer details with any 3rd party
• The company`s Liability
  • The Company will accept liability in respect of any loss or theft of or damage to the Customer`s Vehicle, or its contents, that may arise only where the same is proved and to the extent that it is proved to be caused by their negligence and only if the loss, or damage, is reported before the Vehicle is driven away from the airport.
  • We will only be responsible where we are at fault.
  • We can move vehicles to a secured parking site we choose within the areas.
  • The Company cannot accept liability for damage to Vehicles or other property arising from acts of nature at the Car Parks` open-air surface operations. Nor will the Company accept responsibility for damaged windscreens or other glass.
  • The Company does not accept responsibility for any mechanical or electrical failure to Vehicles whilst in its custody. Nor will the Company accept responsibility for damaged or punctured tyres, only where the same is proved to be caused by their negligence.
  • The Company does not accept responsibility for any damage or loss to the Vehicle caused by lack of maintenance, neglect on the owners behalf, or servicing and maintenance not to the manufacturer`s required standards, however caused.
  • If you park longer than the period you have booked for, we will charge you the full daily price that applies at the time. But we will consider your vehicle to have been abandoned if you do not claim it at the end of your booking period. We may then make arrangements for disposal to cover our cost. As a last resort this may mean selling your vehicle.
  • The Company cannot be held responsible if the Customer loses their return instructions or informs a third party of their password, and this is presented to the Company by a third party who uses it to fraudulently take delivery of the Vehicle.
  • The Customer accepts that Vehicles are left with the Company entirely at the owner`s risk whilst stored in the secure parking facility.
• Vehicle Security and contents
  • Remove all your belongings from the vehicle, incase you intend to leave variables in the car inform the driver who will fill a form with you and issue a receipt.
• Time of drop off/ pick up
  • Customers are advised to allow sufficient journey time to arrive at Luton Airport at the meeting time. The Customer must ensure they contact Airport Parking Luton Ltd and advise the Company upon arrival on telephone numbers provided at the time of booking . A minimum of 10 minutes notice is required for your car to be delivered.
  • Airport Parking Luton Ltd cannot be held responsible for any costs or inconvenience incurred when not following the instructions provided by the Company.
  • If for any reason the Customer misses their outbound flight they must contact Airport Parking Luton Ltd immediately. At certain times the Company may not have drivers on shift and so will return the Vehicle as soon as is practically possible.
  • If the Customer`s return flight is delayed, cancelled or altered in any way they must inform us.
  • No responsibility is accepted for costs or inconvenience incurred by the Customer due to returning on any day or time other than that on the booking form. On occasional days (some Bank Holidays etc.) the facilities of Airport Parking Luton Ltd is limited. On these occasions the Company might charge an additional fee for car delivery.
  • Customers must inform Airport Parking Luton  in case the flight is delayed or coming earlier than expected otherwise a penalty of  ?10 will incur.
• Courtesy to company staff
  • Customers must adhere to any instructions given by the Company staff or agents. The Company reserves the right to refuse parking services to any persons who, in their view, are causing, or may cause a risk or subject Company staff to verbal or physical aggression.
• Booking, Confirmations, Amendments, Prices and Cancellations.
  • All online bookings are on a request basis only. The Company reserves the right to accept or reject a booking request within 24 hours.
  • A confirmation of Booking does not entitle the Customer, unless otherwise specified, to priority over other Customers. The Customer`s password must be retained as identification of the right to drive away the Vehicle on return, since in the absence of acceptable identification, the Company reserves the right not to release the Vehicle.
  • Once the Company has accepted the booking request an email confirmation will be sent to the email address provided by the Customer. It is the Customer`s responsibility to ensure the correct E-mail address has been given. It is the Customer`s responsibility to ensure this email is received. Should you fail to receive the said E-Mail you must contact the Company within 24 hours. Credit/debit card transactions will only be processed once the email confirmation has been sent.
  • Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, the Company reserves the right to change prices whether or not it gives notice of its intention to do so.
  • A booking may be cancelled at any time by the customer after confirmation and prior to the date for which the service has been reserved, subject to a sliding scale of cancellation charges that will be applied. If the booking fee was paid by credit card / debit card, the booking fee of  ?2.00 will not be refunded.
  • If a booking was made 6 days prior to departure and then cancelled 5 days prior to departure a charge of 50% of the value of the booking will be lost and retained by the Company. If a booking is cancelled within 24hrs the customer will be refunded in full, however if the booking is cancelled any time after this the ?10 booking and ?2 admin charge shall be applied.
• Complaints Procedure
  • It is the Customer`s responsibility to check the Vehicle for damage upon return. Claims cannot be considered once the Vehicle has been returned to the Customer and the Company's representative has left the return location. Should the Vehicle suffer damage whilst in the care of Airport Parking Luton Ltd, or should any possessions be missing from the Vehicle whilst it is in Airport Parking Luton Ltd care, the representative should be informed immediately of the occurrence. Written notice, via email only, containing full details of the occurrence should be provided to our Customer Service Manager. An investigation into an incident can commence but not be concluded until written notice has been received.
  • No claim for damage or loss will be entered into, whatsoever, if a written complaint is not received within 7 days from the collection of the Vehicle. Before submitting a claim to the Company, Customers are required to check Condition No 2 and to satisfy themselves that the subject matter of their claim falls within the Company`s area of responsibility. Failure to comply with the above procedure may prejudice the Customer's position and it should be noted that our Report Form makes no representations as to the Company`s liability.
• Moving and Relocation of Vehicles
  • The Customer must ensure that, before leaving the Vehicle with the Company that it is in a roadworthy condition, taxed and holds a current MOT certificate valid for the duration of the booking if applicable. The Company reserves the right to move the Vehicle, within or outside the Car Parks, by driving, or otherwise to such extent as the Company may in their discretion think necessary for the efficient arrangement of its parking facilities at the Car Parks, or in emergencies or to avoid accidents or obstructions. Ignition keys and any alarm and immobiliser codes to the Vehicle must therefore be left in the Vehicle at the time of handing it over to Airport Parking Luton Ltd driver. It will be necessary in the exercise of the rights conferred upon the Company under this condition, for the driver to have the right to drive or otherwise take the Vehicle on to the public highway. The Airport Parking Luton  Ltd drivers are fully insured by the Company for this purpose. The Vehicle will be moved to the storage compound as soon as is practicable. The maximum distance travelled is 10 miles. On occasion the Vehicle may be moved to a different compound when operationally necessary.
  • The Vehicle will be checked for damage upon arrival, the Company does not record minor damage i.e. stone chips, scuffs, scratches of less than 6 inches, dents smaller than a 3 inch diameter or interior damage. If the weather conditions, bad light, dirty Vehicle etc. prevent a full body inspection, then Airport Parking Luton Ltd accept no liability for this car. The Customer must notify the Company's driver of any special driving attachments or car features such as disabled driver controls, key codes, immobilisser, special starting instructions etc. as the Company will not accept any liability for damage resulting from driver`s lack of familiarity with them.
• Liens & Agency
  • Every Vehicle in the Car Parks or being serviced by the Company is subject to a lien for all charges due or accruing from the Customer to the Company, and a general lien for all and any monies due from the Customers to the Company such liens to be in existence whenever the Vehicle is in the Car Parks, notwithstanding that it may from time to time have been removed. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the Vehicle in default of payment, the Company may sell the Vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the Customer together with the expenses of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the Vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the Vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his known address, whether or not the same is actually received.
  • Every person who enters into a contract with the Company for the parking of a vehicle in the Car Parks does so on behalf of themselves and all other persons having any proprietary, possessory or other financial or material interest in the vehicle.
• Reimbursement
  • Airport Parking Luton can only reimburse the customers only when a serious breach of service contract has occurred e.g a customer has been waiting for more than 40 minutes after the first contact with the office. In that case the company is happy to refund the full meet and greet charges but not parking fee.

Full arrival instructions will be given to you on the confirmation email.

Full return instructions will be issued by the driver on collection of the vehicle.

Full MAP NAV instructions will be given to you on the confirmation email.